ORDERING
Item Availability: We aim to have items in-stock and ready to ship. However, being that our products are hand-crafted by an international network of gifted artisans and designers, quantities may be limited. If an item is out of stock, you will either be informed at the time you add it to your shopping bag or you will be notified via email prior to our processing your transaction. If you would like assistance in finding an alternate product, please contact us at service [at] shopequita [dot] com
Gift Certificates: Equita Gift Certificates allow you to share your ethics while giving to those hard-to-shop-for loved ones. As a convenience, we will package your Gift Card, include your personal message and send it to your recipient free of charge via first-class mail (delivery within 5-7 business days). If you would like to expedite the shipping, you may choose to send it by email or upgrade via post for a fee. Gift certificates act as valid payment for all items available in the shop, but are not redeemable for cash or future gift certificates. When paying with a Gift Certificate, any unused balance will be applied to future purchases. If your order amount exceeds the amount of your Gift Card, the balance can be paid with a credit card. NOTE: Gift certificates cannot be combined with promotional offers or discount codes.
Gift Wrap: Equita offers gift wrap services for most items for an additional fee of $7. We use handcrafted fair trade gift bags or recycled kraft paper with raffia ribbon. A gift card with personalized message is enclosed with all gift orders. NOTE: Items that are not eligible for gift wrap will either be identified in the product description or we will notify you by email before your order is processed.
Discounts and Sale Merchandise: Promotional offers and discounts are accepted on most in-stock, full-priced merchandise and must be applied at the time of purchase. Unless specifically noted, promotions and coupon codes are not available on sale/discounted merchandise or items noted to be excluded from promotional offers. If a discount is applied to an item or purchase in error at time of checkout, we will adjust the price before processing the transaction. Coupon codes and discounts are limited to one use per customer/transaction and cannot be combined with other offers. NOTE: Discounts cannot be applied retroactively to previous purchases. We do not offer price adjustments on merchandise purchased at full price that is later reduced in price.
Packaging & Recycling Efforts: We are dedicated to conservation and environmental stewardship. We use materials that are enviro-friendly, re-used and recycled - from the fair trade, reusable gift bags and recycled Kraft paper wrapping to the re-used shipping boxes, Cradle to Cradle Certified USPS packaging, and other shipping materials.Sales Tax:
Sales tax is collected on items shipped within the state of
Pennsylvania and will be added automatically during the check out
process.
SHIPPING
Most in-stock orders ship within 48-hours, Monday through Friday and arrive within 7-10 business days by USPS Priority Service or UPS Ground. We do not ship on holidays. Orders ship from our warehouse in Pittsburgh, unless otherwise noted. Some items are shipped directly from the designer or artisan and may take a little longer for delivery; you will be notified via email. If you would like to expedite your order, we offer two-day and next-day service for most items, if order is made prior to 12 p.m. (EST).
Use the chart below to estimate the standard shipping charge for your order.
| Order Amount | Shipping Rate |
| Up to $24.99 | $6.95 |
| $25 - $49.99 | $8.95 |
| $50 - $74.99 | $9.95 |
| $75 - $99.99 | $11.95 |
| $100 - $124.99 | $13.95 |
| $125 - $149.99 | $15.95 |
| $150 - $199.99 | $18.95 |
| $200 - $299.99 | $22.95 |
| $300 - $399.99 | $27.95 |
| $400 or more | $34.95 |
Note: Listed delivery rates apply if all items are shipped to one address.
Ground Shipping Promotion: Ethical fashion including apparel, bags and jewelry orders ship for a flat fee of $7 via ground service. Promotion will be applied to order before processing and does not apply to expedited shipping methods. Surcharge still applies to orders shipping outside the continental US.
2-3 Day Air: add $15.95. Next Day Air: add $29.95. Expedited delivery is available to locations within the U.S. only. Order must be submitted and processed by 12 p.m. (EST). NOTE: Delivery time for expedited shipping is 2-3 day or next-day after the order is processed and merchandise leaves our warehouse. Expedited shipping is not available for special orders.
Non-Continental United States: An additional $15.95 surcharge will be added to orders shipping to AK, HI, Guam, Puerto Rico and the Virgin Islands. We cannot ship to P.O. Boxes in AK, HI, Guam, Puerto Rico or the Virgin Islands. Expedited shipping is available on most items with deliveries outside of the continental U.S. for an additional fee. 2-3 Day Air: add $24.95. Next Day Air: add $39.95.
International Shipping: Equita offers international shipping through U.S. Postal Service and UPS Worldwide. Our international shipping charges do not include any import fees, taxes, duties, brokerage, or any other charge applied by a third party. The customer is solely responsible for these and any other fees should they apply. Please email service [at] shopequita [dot] com for a price quote. Remember to list the items that you are interested in purchasing.
RETURNS
Guarantee
We want you to love your goods and firmly stand behind
the quality of our products. If you are not satisfied with your
purchase, please let us know and we will be happy to assist you with an
exchange or return.
Equita accepts exchanges or returns on regular-priced merchandise within 14 days from purchase. We will gladly accept items that are in "new" condition and have not been used, worn, laundered, or altered in any way and are accompanied by a copy of your packing slip or sales receipt. We do not accept returns or exchanges on final sale items, including but not limited to special orders, sale/discounted merchandise, jewelry, lingerie, beauty & personal care products, food items, vintage merchandise, gift certificates, or items purchased using store credit. Food items or personal care products cannot be returned unless merchandise is defective and claims are made within 48 hours of receipt. Merchandise that has been special-ordered or personalized cannot be returned unless the products are damaged or defective or there is a shipment error. These claims must be made within 48 hours from receipt of goods. NOTE: Footwear must include the designer box in its original condition and be free from signs of wear to be eligible for return/exchange.
All returns must be authorized by Equita. If you would like to exchange or return merchandise, please email service [at] shopequita [dot] com with your order information and reason for return. We will respond within 48 hours with return instructions. All unauthorized returns will be refused.
Pack the items in the original box/package, if possible, and ship to the address provided with your return authorization. Please be sure that your return is insured, trackable and pre-paid. Equita is not responsible for returns that are not received. You are responsible for return postage; refunds on shipping and handling are credited only when an item is incorrectly shipped or arrives defective or damaged. When your return is received, we will credit the card used to make the original purchase. Equita will process your return immediately but your issuing bank or credit card agency may take an additional billing cycle to apply the credit. Please allow approximately 2-3 weeks for the processing of your return.Questions? Please address any questions by emailing us at service [at] shopequita [dot] com
